David Neal's Mortgage Blog

We are expanding. I know it's hard to believe that anybody would be expanding a mortgage company in this market but I am. I'm not quite sure if I'm doing well or just plain stupid, but I'd like to think it's the first one not the later.

Things over the past week have been kind of chaotic as the carpenter cut a door and a big section on the adjoining wall to the new office space we added. It's kind of hard to focus when there is hammering and sawing going on in the office, but we managed. Now we have the task of putting everything back together. The main thing left is the wiring for the phones and computers, which I hope to have done this weekend. Please bear with us if we seem a little slower at the moment or out of sorts. Things are returning to normal more everyday and by the first of next week, we will be back full strength. We are full functional now, so please don't misunderstand. It's business as usual, just a little bit slower until we get everything reorganized.

Of course the reason for leasing more office space is that I have hired several new loan officers. We are glad to have them as a part of the team. They all bring skills that will be beneficial to our team, to continue to provide the best mortgage experience possible. I should have their Bio's up soon, on the website. If you have some feed back, I welcome it.

As I said in the first paragraph, I like to think we are doing well. I believe that the reason we are expanding in a world that most are downsizing or going under, is our commitment to our core beliefs, which are Service, Communication and Relationships. Keeping with those belief's I am not expanding for the sake of it, but to add to the service we can provide our customers. I truly feel that no other mortgage company provides the service and experience we do. 99% of our customers say that they would recommend us to family and friends, in a survey they complete at closing. The important part is "at closing"...anybody can make their customers happy to start with. Sorry, it seems as though I'm on a mini rant....it's just that I'm so passionate about it.